This privacy statement discloses the privacy practices for refuelnutrition.com and performancefuel.com / Performance Fuel, LLC
Because we want to demonstrate our commitment to your privacy, this privacy statement will notify you of:
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What personally identifiable information of yours or third party personal identification is collected from you through the websites.
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Who is collecting the information.
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How the information is used.
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With whom the information may be shared.
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What choices are available to you regarding collection, use and distribution of the information.
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The kind of security procedures that are in place to protect the loss, misuse or alteration of information under our control.
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How you can correct any inaccuracies in the information.
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If you feel that we are not abiding by our posted privacy policy, you should contact performancefuel.com / Performance Fuel (reference RefuelNutrition.com website) Customer Service via our online contact form or by telephone at: 1-800-234-0554.
Information Collection and Use
The refuelnutrition.com & performancefuel.com websites which are operated by Performance Fuel, LLC. Performance Fuel, LLC is the sole owner of all information collected on these sites. This information will not be shared with, sold or rented to others in ways different from what is disclosed in this statement. This information is collected from users at several different points on the refuelnutrition.com and performancefuel.com websites.
We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our websites.
Testimonials
If you choose to post a testimonial on this site, some personal information will be displayed. However, your email address will not be displayed to the public without your prior consent. For your privacy, we only display your first and last initials along with city and state you registered with. We are not responsible for any personal information made public with the text of the testimonial itself.
Orders
We request information from you on your order form. Here you must contact information (like name and shipping address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill customers' orders. If we have trouble processing an order, this contact information is used to get in touch with you.
Cookies
A cookie is a piece of data stored on the hard drive of your computer, containing information about you. Usage of a cookie is in no way linked to any personally identifiable information while on our site. Once you close your browser, the cookie simply terminates. For instance, by accepting a cookie from our site, you will not have to log in your password more than once, thereby saving time while on our site. If you reject the cookie, you may still use our site. The only drawback to this is that you will be limited in some areas of our site. Cookies can also enable us to track and target the interests of our customers to enhance the experience on our site.
Log Files
We use IP addresses to analyze trends, administer the site, track users' movements, and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information.
Sharing
The personal information you have provided us and information about your order will never be shared with third parties. This information may, however, be combined with other information (such as demographic information and past purchase information) and used to make future marketing efforts more efficient.
Links
From time to time, refuelnutrition.com and performancefuel.com may contain links to other websites. Please be aware that we cannot be responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our sites and to read the privacy statements of each and every website that collects personally identifiable information. This privacy statement applies solely to information collected by our sites.
Security
Refuelnutrition.com and performancefuel.com takes every precaution to protect our users' information. When you submit sensitive information via the website, your information is protected both online and offline.
When our registration form or order form asks you to enter sensitive information (such as credit card information), that information is encrypted and is protected with Secure Sockets Layer (SSL) encryption technology. In addition, any stored sensitive information is encrypted within our system, and only 2 authorized individuals will have the ability to view decrypted information. Credit card numbers are never stored.
While on a secure page, such as our order form, the lock icon on the bottom of the browsers such as Netscape Navigator and Microsoft Internet Explorer becomes locked, as opposed to un-locked, or open, when you are just "surfing". While we use SSL encryption to protect sensitive information online, we also do everything in our power to protect user information offline. All of our users' information, not just the sensitive information mentioned above, is restricted in our offices. Only employees who need the information to perform a specific job (for example, our billing clerk or a customer service representative) are granted access to personally identifiable information. Furthermore, all employees are kept up-to-date on our security and privacy practices. Our employees are regularly notified and reminded about the importance we place on privacy, and what they can do to ensure our customers' information is protected. Finally, the servers on which we store personally identifiable information are kept in a secure environment.
Passwords:
To provide you with an increased level of security, online access to your personal Information is protected with a password you select. We strongly recommend that you do not disclose your password to anyone. RefuelNutrition.com and performancefuel.com / Performance Fuel, LLC will never ask you for your password in any unsolicited communication (including unsolicited correspondence such as letters, phone calls or e-mail messages).
Special Offers
Established customers will occasionally receive information on products, services and special promotions. Out of respect for the privacy of our users we present the option to not receive these types of communications. Please see "Choice and Opt-Out" below.
Promotional Information and Marketing Materials:
We would like to inform you of products and services, sales and special offers that might benefit you. When you register online or participate in a survey, you will have the opportunity to sign up for e-mails about our products, services, sales and special offers.
We may also send you mail, email or call you with information about our product and service offerings if you have provided us with your name and address, email address or phone numbers at our Sites. If you would like to stop receiving such promotional information from refuelnutrition.com and/or performancefuel.com / Performance Fuel, LLC, please see the "Privacy Preferences/Opt-Out" section of this Privacy Statement.
Contests, Questions or Surveys
When you ask a question, participate in a survey or enter a contest or sweepstakes at refuelnutrition.com or one our Performance Fuel network of sites, we may collect your name, address, phone number and e-mail address. We use this information to administer your participation in a contest or sweepstakes. At the time you are entering a contest or sweepstakes, we may ask your permission to send you future marketing information from refuelnutrition.com and performancefuel.com / Performance Fuel, LLC.
Site and Service Updates
We also send our users site and service announcement updates. We may communicate with you to provide requested services and, in regards to issues relating to your account, via email or phone.
Service-related Announcements
We will send you strictly service-related announcements on rare occasions when it is necessary to do so. For instance, if our service is temporarily suspended for maintenance, we might send you an email.
Generally, you may not opt-out of these communications, which are not promotional in nature. If you do not wish to receive them, you have the option to deactivate your account.
Correcting or Updating Personal Information
If your personally identifiable information changes (such as your zip code), or if you no longer desire our service, we will endeavor to provide a way for you to correct, update or remove your personal data provided to us. This can usually be done by emailing us using our online contact form.
Choice and Opt-out
Our users are given the opportunity to "opt-out" of having their information used for purposes not directly related to our site at the point where we ask for the information. If you no longer wish to receive our promotional materials you may opt-out of receiving these communications by using our online contact form.
Notification of Changes
If we decide to change our privacy policy, we will post changes on our homepage so our users are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. If at any point we decide to use personally identifiable information in a manner different from that stated at the time it was collected, we will notify you by way of an email. You will have a choice as to whether or not we may use your information in this different manner. We will use information in accordance with the privacy policy under which information was collected.
Effective Date: 012/01/2002
Performance Fuel, LLC
C/O RefuelNutrition.com
201 Riverplace, Suite 500
Greenville, SC 29601
Phone: 1-800-234-0554
Fax: 1-864-232-2616
Please send all correspondences to:
Performance Fuel, LLC
C/O RefuelNutrition.com
201 Riverplace, Suite 500
Greenville, SC 29601